In a groundbreaking move, Oracle has announced its foray into generative AI for healthcare at its annual health conference in Las Vegas. With the integration of an AI-powered Clinical Digital Assistant into its electronic health record (EHR) solutions, Oracle aims to revolutionize the healthcare industry by automating administrative tasks for caregivers. By doing so, healthcare professionals can allocate more time and attention to patient care, ultimately improving the quality of patient outcomes.
Compared to other sectors, the healthcare industry has been relatively slow in adopting generative AI technologies. One major hurdle has been the lack of trust in AI, due to concerns about issues like bias in outputs. However, Oracle’s proprietary AI assistant aims to address these concerns by providing accurate and unbiased information to healthcare teams. This breakthrough technology is especially valuable for healthcare organizations struggling with staffing issues, a problem that is expected to worsen in the coming years with a projected shortage of 18 million workers by 2030.
Oracle’s AI-powered Clinical Digital Assistant offers patients improved self-service experiences by streamlining the care delivery process. The EHR solutions connect data from various touchpoints, enabling healthcare professionals to review patients’ past treatments and prescribe medications more efficiently. Traditionally, clinicians had to interact with the EHR system on a screen, which consumed valuable time and disrupted the care delivery experience. With the new AI assistant, healthcare providers can now perform routine tasks simply by using voice commands, eliminating the need for manual interaction with the system.
Oracle’s Clinical Digital Assistant utilizes generative AI to provide comprehensive support to healthcare professionals during patient appointments. When prompted, the assistant retrieves the necessary information from the database and presents it to the physician in a relevant order, including images and documents. Moreover, the assistant remains active throughout the appointment, capturing notes from the conversation and suggesting context-aware next steps, such as scheduling follow-up appointments or ordering medication. This streamlines workflow for clinicians, enabling them to focus more on patients’ needs while reducing burnout.
The AI-powered Clinical Digital Assistant is built on top of Oracle’s Digital Assistant platform, which assists enterprises in creating voice and chat-based conversational experiences for their business applications. Already adopted by prominent organizations such as FedEx, Echo, Exelon, Equity Residential, and Razer, the broader platform offers versatile solutions to enhance user experiences. Oracle’s vision is not only to minimize administrative burdens but also to nurture trust and loyalty between healthcare providers and patients. This comprehensive AI system is poised to help providers establish improved patient interactions, leading to better outcomes.
In addition to improving workflow for healthcare providers, the Clinical Digital Assistant also benefits patients. With this advanced tool, patients can schedule appointments, pay bills, and obtain medical knowledge by asking questions in natural language. Similar to popular large language models like OpenAI’s ChatGPT or Anthropic’s Claude 2, the assistant comprehends patient queries and offers informative responses. Additionally, healthcare providers can integrate the assistant with their secure portals, allowing them to provide patients with helpful information, such as reminders to bring lab reports for upcoming appointments.
While Oracle’s AI-powered Clinical Digital Assistant is currently rolling out some of its capabilities, a full-scale deployment is expected over the next 12 months. This strategic move by Oracle represents a significant step in their broader generative AI efforts. Prior to this, the company introduced generative AI features for its Fusion Cloud Human Capital Management (HCM) offering, enhancing HR tasks by automating functions like writing job descriptions and drafting employee surveys.
Oracle’s integration of generative AI into healthcare represents a significant milestone in the industry. By addressing concerns around biased outputs and streamlining administrative tasks, the Clinical Digital Assistant empowers healthcare professionals to focus on delivering high-quality patient care. With its potential to transform the patient experience and improve efficiency, Oracle’s AI-powered assistant is poised to revolutionize the healthcare landscape. As the technology continues to evolve, its impact on the industry is expected to be far-reaching and transformative.
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