In a recent interview with VentureBeat, Peter Relan, chairman of Got It AI, introduced Agent Copilot, a groundbreaking AI assistant designed to transform customer service and sales operations. By harnessing the power of generative AI and combining it with a guard-railed architecture, Agent Copilot empowers agents to quickly and accurately access information from complex knowledge sources, resulting in enhanced customer interactions and faster response times.
Customizable AI Experience
Agent Copilot offers businesses the flexibility to customize their AI experience by selecting from a range of large language models (LLMs). These LLMs include renowned options such as ChatGPT, GPT-4, Llama-2, MosaicML, and Flan-UL2. The choice of LLM can be tailored to meet specific knowledge base requirements and measured performance against relevant documents. This level of customization ensures that businesses can optimize their AI usage for maximum efficiency and accuracy in customer interactions.
Seamless Integration and Comprehensive Support
One of the key features of Agent Copilot is its ability to seamlessly integrate with various data sources, including PDFs, web pages, documents, and presentations. This comprehensive support enables multi-turn dialogs based on compiled knowledge bases, allowing agents to provide thorough and informed responses to customer queries. For organizations with data privacy concerns, the solution also offers on-premises installation of enterprise-specific fine-tuned LLMs, ensuring the highest level of data security.
The Importance of Accuracy and Efficiency
Peter Relan emphasizes the significance of accuracy and efficiency in customer interactions. Incorrect information can lead to serious consequences, which is why Agent Copilot is built with a TruthChecker AI that identifies and prevents inaccuracies in responses generated by LLMs. This revolutionary technology significantly decreases the hallucination rates in responses, ensuring near-human level accuracy for multi-turn dialogues in knowledge retrieval scenarios.
The role of Agent Copilot, according to Relan, is to act as the copilot while the agent remains the pilot. By utilizing the vast knowledge database and documents, Agent Copilot assists agents in providing quick and accurate answers to customer queries. This empowers agents to be more productive and reduces the length of customer calls, ultimately resulting in improved customer satisfaction.
Guardrails for Transparency and Reliability
Got It AI recognizes the importance of transparency and reliability in AI-powered solutions. To ensure these qualities, Agent Copilot is equipped with guardrails. These guardrails are in place to make the technology transparent, allowing users to understand the source of answers and detect any potential inaccuracies. Got It AI’s truth checker provides an audit trail, giving users confidence in the accuracy and reliability of the information provided by Agent Copilot.
Future-Proof Architecture and Open Beta Program
Agent Copilot is built on Got It AI’s Enterprise Large Language Model Architecture (ELMAR), a recommended future-proof architecture designed to adapt to evolving needs and advancements in AI technology. Currently, Agent Copilot is undergoing an open beta program with several enterprises, including large enterprises, financial services firms, and insurance firms. This beta program allows real-world testing and feedback, ensuring that Agent Copilot is perfectly tailored to meet the needs of different industries and sectors.
Availability and Features
The widely available release of Agent Copilot is expected in September 2023. This AI-powered solution comes with a range of features, including knowledge base connectors to custom data sources and documents, a choice of LLMs, TruthChecker AI for hallucination detection, fluid conversational dialogues with mitigation and disambiguation, active learning and fine-tuning for optimal accuracy, seamless integration with other agent, customer experience (CX), and customer relationship management (CRM) solutions.
Agent Copilot marks a significant advancement in conversational AI, enabling businesses to enhance their customer service and sales operations. By leveraging the power of generative AI and combining it with guard-railed architecture, Agent Copilot empowers agents to provide quick and accurate responses, resulting in improved customer interactions and increased productivity. With its customizable AI experience, seamless integration capabilities, and focus on accuracy and reliability, Agent Copilot is set to revolutionize the way businesses interact with their customers.
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