IBM Consulting has recently launched its Center of Excellence (CoE) for generative AI, with the aim of advancing artificial intelligence (AI) capabilities and capitalizing on the transformative potential of generative AI for business outcomes. The CoE consists of over 21,000 skilled data and AI consultants who have completed over 40,000 enterprise client engagements, and it will leverage IBM’s expertise in enterprise-grade AI to expedite clients’ business transformations. The CoE’s primary objectives include enhancing customer experiences, transforming core business processes, and facilitating innovative business models.
Collaborative Approach
IBM Consulting emphasized an open and collaborative approach in designing, constructing, implementing, and managing generative AI solutions. It involves integrating multiple models from industry-leading providers on various cloud platforms. The company recognizes that achieving enterprise-scale AI necessitates a comprehensive and adaptable approach. With the cutting-edge innovations from IBM Research and the capabilities of the IBM Garage, it strives to deliver customized solutions tailored to the unique business requirements of each client.
By adopting and integrating multi-model generative AI solutions unique to each business’s needs, enterprises can augment their team with innovative capabilities like creative content and code creation, content summarization, and search. The CoE will harness the power of IBM’s exclusive AI “advisor” toolkit, integrating it seamlessly into internal operations and client-centric endeavors.
Foundation Models
According to the company, its early utilization of foundation models has yielded impressive outcomes, with certain clients experiencing a significant 70% acceleration in time-to-value compared to conventional AI methodologies. Foundation models will push us into a new era of AI for business, creating exceptional customer experiences, bringing new kinds of productivity to core processes like HR or finance, and creating entirely new business models. IBM is well-positioned to help clients thrive in this new era with their deep technology and domain expertise in IBM Consulting, one of the most comprehensive AI and hybrid cloud technology portfolios in the business.
Glenn Finch, global managing partner, data and technology transformation at IBM Consulting, said that the company has witnessed a notable surge in client interest across various C-suite roles and industries as organizations seek to explore the potential of generative AI in enhancing productivity, boosting employee satisfaction, and unlocking new business models. He believes that business leaders prioritize trustworthiness and reliability in the AI systems they rely upon to facilitate decision-making and streamline processes.
The effectiveness of AI is contingent upon the quality of input data, as the AI system itself will faithfully replicate any biases present in the data. Earning trust in AI, including generative AI, is a socio-technical challenge that can’t be solved with technology alone. Instead, you need to look across people, processes, and technology. The company helps clients establish their organizational culture around AI governance and responsible AI, build multi-disciplinary and diverse teams, and consider the risks and unintended effects of AI applications.
Achieving Enterprise-Scale AI
IBM said it recognizes that achieving enterprise-scale AI necessitates a comprehensive and adaptable approach. IBM Consulting emphasized an open and collaborative approach in designing, constructing, implementing, and managing generative AI solutions. It involves integrating multiple models from industry-leading providers on various cloud platforms. With the cutting-edge innovations from IBM Research and the capabilities of the IBM Garage, it strives to deliver customized solutions tailored to the unique business requirements of each client.
A study by IDC predicts that the AI services market will witness substantial growth, expanding from approximately $36 billion USD in 2023 to an estimated $65 billion USD by 2026. IBM Consulting is following an open and collaborative approach to achieve enterprise-scale AI. It will continue to develop new solutions and assets with clients and partners, and it will focus on solving client challenges using the full generative AI technology stack, including foundation models and 50+ domain-specific classical machine learning accelerators.
Conclusion
IBM Consulting’s Center of Excellence for generative AI aims to advance artificial intelligence capabilities and capitalize on the transformative potential of generative AI for business outcomes. The CoE consists of over 21,000 skilled data and AI consultants who have completed over 40,000 enterprise client engagements. The CoE’s primary objectives include enhancing customer experiences, transforming core business processes, and facilitating innovative business models. The company emphasizes an open and collaborative approach in designing, constructing, implementing, and managing generative AI solutions. By adopting and integrating multi-model generative AI solutions unique to each business’s needs, enterprises can augment their team with innovative capabilities like creative content and code creation, content summarization, and search. IBM is well-positioned to help clients thrive in this new era of AI for business.
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